Privacy Policy

Introduction

Afya Intelligence Ltd ('Afya', 'we', 'us, or 'our') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our dukadawa platform (including the website and mobile application) and related services (collectively, the 'Service').

Information We Collect

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and physical address.
• Usage Data: This includes information about how you use the Service, such as the medications you search for, the pharmacies you interact with, and your order history.
• Device Information: This includes information about the device you use to access the Service, such as the device type, operating system, and IP address.

How We Use Your Information

We use your information to:

• Provide and improve the Service
• Connect you with pharmacies to fulfill your medication orders
• Send you important information about the Service, such as order confirmations and promotional offers
• Respond to your inquiries and requests
• Comply with applicable laws and regulations

Information Sharing

We may share your information with third-party service providers who help us operate the Service, such as pharmacies, data storage providers, and payment processors. We will only share your information with these providers to the extent necessary to provide the Service. We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a legal process, protect the safety of others, or investigate fraud.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

Your Data Rights

You have choices about how we collect and use your information. You can:

• Access and update your personal information through the Service
• Opt out of receiving marketing communications from us

Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at dukadawa@afyaintelligence.co.tz

Compliance with Tanzanian Law

We are committed to complying with all applicable laws and regulations in Tanzania, including the Tanzania Data Protection Act, 2016, and any guidelines issued by the Tanzania Ministry of Health.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Service. Your continued use of the Service after the amended Privacy Policy is posted constitutes your acceptance of the amended Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at dukadawa@afyaintelligence.co.tz